Refund Policy

At MH outfit, customer satisfaction is our highest priority. We strive to deliver premium-quality women's clothing that meets your expectations. If you are not completely satisfied with your purchase, our refund policy is designed to make the process simple, transparent and hassle-free.

By placing an order with MH outfit, you agree to the terms outlined below.

1. Refund Eligibility

We offer a 7-day refund window from the date your order is delivered.

To qualify for a refund:

• The item must be unused, unworn, unwashed and in its original condition.
• All original tags, labels and packaging must be intact
• The product must be returned without stains, perfumes, alterations, or any signs of use.
• Proof of purchase (order number or invoice) is required for all refund requests.

.2. Eligible Refund Cases

You may request a refund if:

• You receive a damaged or defective product.
• You receive the wrong item.
• Your order arrives with a manufacturing defect.
• The product delivered is significantly different from the item you ordered.
  

If your refund request is approved, MH outfit will process your refund according to the terms below.

3. Non-Refundable Items

Refunds will not be issued for:

• Products that have been worn, washed, or altered.
• Items returned without their original tags or packaging.
• Products damaged after delivery due to misuse or improper care.
• Sale, clearance, promotional, or discounted items unless they are defective or incorrectly delivered.
• Refund requests made after the 7-day return period.

4. Refund Process

Once we receive your returned item:

• Our quality control team will inspect the product.
• You will be notified of the approval or rejection of your refund request.
• If approved, your refund will be processed within 5–7 business days using your original payment method or another mutually agreed refund method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

5. Return Shipping

• If the refund is due to a damaged, defective, or incorrect item, MH outfit will cover the return shipping costs.
• If the return is requested for any other eligible reason, return shipping charges may be the responsibility of the customer.
  
  

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, customers should follow the standard return and refund procedure after receiving the order.

7. Contact Us

If you have any questions regarding refunds or need assistance with your request, please contact our customer support team.

Email: mhoutfit.pk@gmail.com

Phone: 03008214283

We are always happy to assist you and ensure your shopping experience with MH outfit is smooth, secure and satisfying.